Practical automation with n8n
Illustrative workflow designs showing how n8n and AI could support everyday business processes.
Illustrative before-and-after process designs. Each activity names who does the work; the decision stays with a person.
Customer requests
Before
Staff search for information, write the reply and copy the outcome into another record.
- Shared inboxCustomer message
- Service staffRead, search and draft
- Service staffReady to reply?
- Service staffSend reply
- Service staffCopy outcome to record
Waits in a shared inbox
Changes
Ready
If changes are needed, return to the human decision after clarification or correction.
Reply and case record
After (proposed)
n8n gathers the context and records the outcome. AI drafts; a person approves the response.
- n8nCollect message and context
- AIPrepare reply draft
- Responsible personApprove reply?
- n8nSend approved reply
- n8nStore reply and outcome
Changes
Approved
If changes are needed, return to the human decision after clarification or correction.
Reply and case record
The change: less repeated searching and recording, with clarification and approval shown explicitly.
Enquiry follow-up
Before
An enquiry waits in an inbox. Staff enter the details and work out who should respond.
- Shared inboxWebsite enquiry
- AdministratorCopy details and find owner
- Sales ownerEnough information?
- Sales ownerReply to prospect
- Sales ownerUpdate enquiry record
Waits for an owner
Changes
Ready
If changes are needed, return to the human decision after clarification or correction.
Enquiry and next step
After (proposed)
Receipt is acknowledged and an owner receives a prepared case. Sales decisions remain human.
- n8nRecord and acknowledge
- n8n and AISummarise and assign owner
- Sales ownerReady for sales reply?
- Sales ownerSend personal response
- n8nStore owner and next step
Acknowledgement only
Changes
Ready
If changes are needed, return to the human decision after clarification or correction.
Enquiry and next step
The change: registration and assignment are coordinated, while a receipt acknowledgement stays separate from a personal sales response.
Meeting actions
Before
The meeting owner writes up the discussion, checks commitments and enters tasks manually.
- Meeting ownerCollect meeting notes
- Meeting ownerWrite summary and actions
- Meeting ownerActions agreed?
- Meeting ownerEnter approved tasks
- Meeting ownerShare follow-up
Manual consolidation
Changes
Agreed
If changes are needed, return to the human decision after clarification or correction.
Confirmed actions
After (proposed)
AI prepares a draft. n8n creates and shares tasks only after the commitments are confirmed.
- Approved sourceMeeting transcript
- AIDraft summary and actions
- Meeting ownerAccurate and agreed?
- n8nCreate approved tasks
- n8nShare approved follow-up
Changes
Approved
If changes are needed, return to the human decision after clarification or correction.
Confirmed actions
The change: drafting, task entry and distribution are coordinated; participants still confirm what has actually been agreed.
Employment contact · Oslo, Norway
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